Terms of Service
Our straightforward customer delivery terms and 19L bottle ownership policy across Lahore.
Customer Service & Delivery Agreement
Life Water Lahore • Operating Since 2016
1. Service Availability & Orders
Life Water provides door-to-door 19L drinking water refills and container delivery across Lahore coverage zones. Orders placed via our website, WhatsApp, or phone are dispatched according to neighborhood route schedules.
2. 19L Bottle Ownership & 1-to-1 Exchange Policy
- Outright Ownership: 19L bottles purchased from Life Water are 100% customer-owned merchandise. There are zero security deposit liabilities.
- 1-to-1 Refill Exchange: On every refill delivery, customers provide one empty owned standard bottle in exchange for one fresh lab-tested filled bottle.
- Brand Bottle Swap: Customers with existing standard 19L empty bottles from Nestle, Gourmet, or Aquafina can swap for Life Water bottles with a nominal exchange fee.
3. Quality & Purity Guarantee
All water delivered is processed through 7-stage multi-barrier purification (Reverse Osmosis, Ozone, UV Sterilization, and Mineral Balancing) meeting strict Punjab Food Authority (PFA) lab parameters.
4. Payments & Invoicing
We accept Cash on Delivery (COD), Raast 1-tap instant transfer, and bank transfers. Digital PDF receipts and delivery confirmations are dispatched directly via WhatsApp upon delivery.